Customer Care Project & SRS Coordinator

Job Description JOB RESPONSIBILITIES: Liaise both with the Sales Admin project coordination team and VDC team to ensure smooth Site Ready Solutions project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project. Liaise both with the Operations and Sales management team to ensure smooth project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project. Monitoring material availability, expediting items when required and thorough follow up. Liaising with the Supply Chain and the SRS Team to ensure timely availability of material Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization. Assist the customer care team in analyzing and resolving customer requests, inquiries and/or concerns by utilizing best practices and established procedures. This is done in cooperation with the Customer Care Training and development team. Act as support for the Customer Care Training and development team. Assist in various tasks, projects and responsibilities as assigned by the Customer Care management team. EDUCATION AND SKILL REQUIREMENT: Proficient software skills such as Microsoft Office – Word, Excel & ERP Customer, goal & detail oriented Willing to be flexible in schedule Willing to make infrequent overnight travel Fluency in English, any other language is an asset Inter-personal skills: excellent communication & presentation skills discretion professional maturity (in and outside the walls of Victaulic) multi-task effectively patient, professional and courteous attitude ability to work cross-functional strong cultural sensitivity high level of emotional intelligence