Customer Care Representative – Spanish and English Speaker – Office/Remote

Customer Care Representative – English/Spanish Speaker (Skopje Office) Schedule: Full-time | 2nd Shift Location: Skopje Office or Remote We are looking for talented Customer Care Representative individuals fluent in both Spanish and English, that are committed to providing high-quality customer care, with a strong focus on accuracy, excellent telephone etiquette, and communication skills. While this is an entry-level position, we offer comprehensive training delivered by our expert Taskforce trainers to ensure your success. At this role you will support hospitals and medical centers by assisting patients and callers with a variety of needs, ensuring a smooth and positive experience, across various communication channels. We are proud to foster an internal culture of growth and support. This position offers a valuable opportunity to grow professionally and develop new skills. Key Responsibilities: Handle mostly inbound calls , emails, and text notes promptly and professionally. Provide exceptional service while addressing inquiries and resolving issues. Maintain accurate electronic records of customer interactions. Demonstrate professional phone etiquette and active listening to ensure a positive customer experience. Handle a fast-paced environment, multitask, and manage time effectively. Requirements: Fluent in both English and Spanish (spoken and written) Great interpersonal, problem-solving, and active listening skills Professional phone etiquette with active listening skills. Ability to multitask and work in a fast-paced environment. Comfortable working 2nd shift Proficiency in Microsoft Office Suite.