Customer Care Specialist - Home Care Billing

Job Summary:

The Customer Care Specialist processes Home Care orders, as well as manages special needs in regard to equipment and supplies, as they arise. Receives and acts on incoming calls regarding queries or requests for enteral, respiratory, and other supply service requests. Obtains required prescriptions and authorizations from patient's doctor and insurance for supplies and equipment required, and fills monthly supply orders as needed.

Qualifications:

Education

• High School Diploma/G.E.D. (required)

Work Experience

• Minimum one (1) year Related experience. (required)
• Minimum two (2) years Related experience. (preferred)

Skills and Abilities

• Bilingual Skills Spanish Speaking preferred.
• Computer Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range:

$25.36 - $36.70

Workshift:

Position Exempt:

No

FTE %:

100

Scheduled Weekly Hours:

40

Daily Hours:

8

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About Us

Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. With more than 670 physicians and 3,500 staff, Valley Children’s delivers high-quality, comprehensive care to more than 1.3 million children in our service area. Our network offers highly specialized medical and surgical services to care for children with conditions ranging from common to the highly complex at our 358-bed stand-alone children’s hospital that includes 28 regional NICU beds. Our family-centered, pediatric services extend from a leading pediatric cancer and blood disorders center home on the West Coast, and a pediatric heart center known for its expertise and pioneering treatments, to a Regional Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. We participate in community initiatives, we support community efforts, we get involved where we can do the most good.