Customer Care Support Specialist

Work Flexibility: Remote

Shift: Monday – Friday, 8:00 AM – 5:00 PM PT, required overtime as necessary

Summary:

As a Customer Care Support Specialist, you will provide essential administrative and operational support to ensure an exceptional customer experience. In this role, you will manage customer inquiries, process orders and returns, maintain accurate records, and resolve issues while ensuring compliance with quality and regulatory standards. You will collaborate with cross-functional teams to deliver timely, accurate solutions and support service level expectations.

What You Will Do:

• Respond to customer inquiries via phone, email, and CRM systems, providing accurate information on product specifications, pricing, availability, delivery timelines, and shipping status.
• Process customer purchase orders through CRM and ERP systems, ensuring accurate data entry, order details, and timely fulfillment.
• Manage customer profiles, purchase orders, and supporting documentation to maintain accurate records and ensure compliance with quality and regulatory requirements.
• Coordinate Return Material Authorizations (RMAs), communicate return instructions, and process associated customer requests.
• Research and resolve order, invoice, pricing, shipping, and credit discrepancies, including processing credit and rebill transactions.
• Build and maintain positive customer relationships through professional communication, proactive follow-up, and effective issue resolution.
• Collaborate with cross-functional partners, including Finance, Distribution, Marketing, Purchasing, and Inventory Management, to address customer needs and support operational efficiency.
• Identify opportunities to streamline workflows, improve accuracy, and enhance the customer experience through LEAN principles and continuous improvement initiatives.

What You Need:

Required:

• High School Diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Associate or bachelor’s degree
• Preference for candidates in Arizona; preference for candidates in the Pacific or Mountain Time Zone
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

United States of America Pay Ranges:

• USN: $23.08 - $31.22 USD Hourly
• US5: $24.24 - $32.79 USD Hourly
• US10: $25.39 - $34.35 USD Hourly
• US15: $26.55 - $35.91 USD Hourly
• US20: $27.70 - $37.47 USD Hourly
• US30: $30.01 - $40.59 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.