Customer Care Team Member

Customer Care Team Member We are thrilled to announce an opening for a Customer Care Team Member to be part of our dynamic retail team Our Customer Care team members are sales-focused, with success measured by the ability to build high-quality, trusting customer relationships that foster brand loyalty and encourage repeat business with our customers. The ideal candidate will be motivated, empathetic, and committed to upholding Brandbank’s reputation for exceptional customer care WHY JOIN THE TEAM? Opportunity to work for a uniquely Australian Retail Group with a global vision. Supportive team culture and environment THE ROLE: Identify and secure sales opportunities in a digital retail environment. Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls To deliver above-and-beyond customer service experience that is consistent with the brand service standards Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up. Provide accurate, valid, and complete information by using the right methods/tools to resolve customer inquiries whilst adhering to company policies and guidelines. Maintains a high customer satisfaction score through providing a best-in-class customer service experience Investigate and resolve customer enquiries in an efficient, timely and professional manner, adopting a customer centric approach. THE IDEAL CANDIDATE: A natural people’s person; you can quickly build rapport and achieve department sales goals. Retail experience is essential to your success in this role. Familiar with live chat, telephone, social media, and email clients. An enthusiastic self-starter who is driven to succeed and meet sales targets Excellent time management and problem solving skills. Exceptional verbal and written communication skills. A positive and professional attitude and exceptional attention to detail Customer-centric and striving to provide the best possible customer experience in any situation. Team player, we strongly believe we are better together. Must be available and flexible to work during the week to work morning, afternoons and weekend shifts. Previous experience with customer care platforms, including but not limited to: Inside, live chat, Instagram and email clients. Experience in D365 order management system, Salesforce and Shopify ecommerce platforms, and other retail technology platforms. Experience in Givex, Paypal, Adyen, Zippay and Afterpay, Applepay. Experience with postal carrier procedures desirable. ABOUT THE CLIENT : It was founded on bold, creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you! Don't miss the chance to join us and be a part of something new and exciting! APPLY NOW. Role type Customer Service Role Customer Support Representative Locations Jollibee Tower, Ortigas Center, Pasig City Remote status Fully Remote Work Schedule Tuesday to Friday (10:00 AM to 7:00 PM Manila Time) Saturday (5:30 AM to 2:30 PM Manila Time) Shifting Schedule? No Shifts with Daylight Savings? No About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.