Customer Claims Analyst I (12 months contract) (Global Business Services)

Job Description

Customer Claims Analyst - (Global Business Services)

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Role Overview & Primary Accountabilities:

Ensuring timely and accurate validation and processing of customer claims from all customers.
Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on timely manner.
Manage and update status in Dispute cases to reflect latest action done.
Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area.
Compile and review the weekly claims exception reports for all customers. Liaise with the relevant Customer Manager where action is required.
Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices.
Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives and efficiently provide the essential administrative support services to the organization.
To attend to ad-hoc requests from internal/external Auditors on audit schedules and claims enquiries.
Handle escalations in a professional and courteous manner and provide diligent follow-up with applicable customers as required.
Acting as intermediary between Sales Team, Credit and Collections, and Finance Team for unusual enquiries and non-standard requests.
Other Ad hoc reports and request from Management.

Continuous Improvement

Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.
Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.

To succeed in this role, you will need the following qualifications:

Essential Requirements:

Degree in Accounting or Finance or related field.
Minimum 1-3 years of relevant working experience and preferably in the same capacity.
Sales exposure or experience is desirable.
An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.
A good team player with good communication & interpersonal skills.
Good command of written and oral English with strong interpersonal, negotiation & influencing skills.
Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.
Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage.
Experience in an FMCG industry is preferred.
Having worked in a Shared Service Centre (SSC) would be an added advantage.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location

Kuala Lumpur Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time

About Us

Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.