Customer Delivery Representative

Bring your ideas, help shape what’s next Bluecurrent is helping shape the energy future of New Zealand and Australia, empowering partners with strategic insights and innovative technology. For nearly two decades, we’ve been a trusted leader in smart metering and digital solutions, helping businesses and communities make better energy decisions. People are at the heart of everything we do. Bluecurrent offers a supportive, inclusive workplace with fantastic benefits, growth opportunities, and an authentic commitment to sustainability. Every day we live our values of collaboration, innovation, and delivery, so join us and let’s create a smarter, more sustainable future together. About the role Exciting opportunity for a Customer Delivery Representative to join our supportive and collaborative team in Avondale. In this role, you'll be at the centre of day-to-day operations, supporting your team, helping resolve issues, and making sure work flows smoothly from start to finish. Key responsibilities include: Respond to and resolve customer and internal queries in a timely and professional way. Coordinate and manage incoming tasks, making sure they are assigned and completed on time. Collaborate closely with team members to keep workflows running smoothly. Proactively identify and investigate issues, helping to find solutions. Escalate more complex issues when needed, ensuring they are resolved effectively. What we're looking for We're looking for someone who enjoys problem-solving, collaborating and being part of a team that makes things happen. You'll ideally bring: Experience in customer service, a call centre, administration, or a fast-paced operational environment. Strong verbal and written communication skills. Intermediate Microsoft Office skills (Outlook, Excel, Word and Teams) are essential. Ability to manage your time, prioritise tasks and juggle multiple competing demands. Experience working in a fast-paced environment where meeting KPIs and service level agreements (SLAs) is a key requirement. Proven ability to multitask, stay organised and remain calm under pressure while maintaining a high standard of accuracy. A problem-solving mindset and commitment to continuous improvement. Experience in the electricity industry or working with electricity retailers would be advantageous but is not essential. This role is best suited to someone who thrives in a fast-paced environment, enjoys managing multiple priorities at once, and consistently delivers high-quality outcomes. If you're ready to bring your experience, support others, and help deliver high-quality outcomes for customers, apply now! If you require accessibility support during the application or selection process, please call us on +64 9 978 7792.