Customer Development Manager

Jewson, a leading building materials distributor, is on the hunt for a Customer Development Manager who's as passionate about great service as we are.

Location: Luton and surrounding areas

Hours: 7:00am - 16:30pm or 07:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Job Purpose:

To act as an external sales professional, offering day-to-day sales support for your account portfolio, managing estimates, orders, projects.

Acting as the key contact for customers, this role works across the Branch network to ensure orders are managed, while building strong relationships, identifying new opportunities and actively supporting the growth of sales.

Key Responsibilities:

• Manage and grow your account portfolio.

• Develop trusted relationships with customers and improve profitability.

• Be proactive, responsive, and visible, including regular site visits and customer check-ins.

• Work closely with branch to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.

• Support customers with the on-boarding of their new account, ensuring that they start and continue to spend.

• Acquire a thorough understanding of customer needs and requirements, expanding relationships by continuously proposing solutions that meet the customer’s needs.

​ Experience Required:

• Experience within a sales, account management or customer support role.

• Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.

• Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.

• Project coordination, prioritisation and multitasking skills.

• Organisational skills with ability to manage your own diary.

• Full UK Driving licence.

• Experience within builders’ merchant, supplier, or construction-related role is desirable.

What’s in it for you?

• Company car or car allowance.
• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

Why STARK? 

We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.  

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! 

What's next… 

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. 

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. 

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. 

About Us

STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber.

With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials.

However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry.

Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.

If you’d like to build that future with us, check out our careers page or get in touch.

Why work here?

At STARK Building Materials UK, we are known for our building distribution, but in reality, it is our colleagues that drive our business forward. All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers.

We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.

We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.

We are proud that we offer all our colleagues a great place to work.