Customer Engineer – Infrastructure – SCOM

ABOUT SONATA SOFTWARE

Sonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation™ framework and Harmoni.AI platform, Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata has more than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico, Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS, Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growth.

For more information, please visit www.sonata-software.com

Customer Engineer – Infrastructure – SCOM

Full Time- Permanent

Cairo, Egypt (Remote within Egypt)

Job Description:

The SCOM Customer Engineer will work directly with customers, as a consultant and technical advisor to:

• Design, Deploy, Review and Assess the health of the infrastructure
• Upgrade and maintain deployments
• Troubleshoot issues with infrastructure and agents
• Tune and optimize for performance
• Assist with reporting and visualizations
• Implement new management packs
• Assist in the development of custom management packs
• Provide training in all areas of SCOM to ensure customer goals are met

Ideal candidate experience:

8+ years working as a depth expert and technology owner or consultant for SCOM

Ability to present to multiple levels of customer leadership.

Ability to act as a consultant and architect for multiple customers.

Broad knowledge across multiple monitoring scenarios:

• Windows and Linux Operating Systems
• SQL Server, Active Directory, Certificates, IIS, MCM
• Management Pack Authoring using XML, Visual Studio
• URL, Network monitoring
• Connecting to ITSM systems
• Dashboards, Reporting, and Visualizations
• PowerShell scripting

Deep level knowledge in at least 3 of the above categories

Technical Skills Requirements: System Center Operations Manager (SCOM):

Broad knowledge of ALL the below areas, with deep understanding of (at least) 4 of the following:

• Infrastructure
• Design
• Scale, load, performance
• Server placement
• Server Sizing
• HA/DR
• AlwaysOn, Multi-site failover, Multihoming
• Security
• Accounts, Groups, gMSA
• SQL, RBAC
• Resource Pool design
• Gateways, Firewalls
• Deployment
• SQL infrastructure
• Server Roles
• Gateways
• Certificates, Firewalls
• Agent Deployment
• Push, Command Line
• Troubleshooting
• Upgrades
• Version Upgrades
• Update Rollups
• Side by side migrations
• Maintenance
• SQL maintenance, Retention
• Health
• Assessments, Analysis
• Event Log Analysis
• Performance analysis
• Tuning
• Alerts, State

Why join Sonata Software

"Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law"