Customer Excellence Coordinator

Customer Excellence Coordinator

Location: Bolton, ON

Employment Type: Contract – 18 Months

Schedule: Monday to Friday, 40 hours/week, standard business hours

Work Arrangement: Hybrid – 3 days in office and 2 days from home

Pay Rate: $22.66/hour

Start Date: ASAP

Position Overview

We are seeking a proactive and organized Customer Excellence Coordinator to support the sales team with planning, coordination, sales tools, communications, and cross-functional projects.

This role is ideal for someone who can drive projects forward, manage multiple stakeholders, stay organized, and work effectively in a fast-paced environment.

Key Responsibilities

• Support key sales planning processes and coordinate sales tools, shared sites, and resources.
• Develop tools, communications, and resources to support go-to-market plans.
• Support brand priorities and customized solutions for key customers.
• Coordinate cross-functional projects from planning through execution.
• Facilitate the annual Joint Business Planning process.
• Communicate critical updates and sales information to internal teams.
• Collaborate with Sales, Marketing, Demand, Supply, Finance, and other functions.
• Track project progress, ensure deadlines are met, and maintain organized information.
• Lead or contribute to special projects as required.

Qualifications

• 3+ years of experience in the CPG industry in a sales or marketing capacity.
• University degree, preferably in Business or a related discipline.
• Experience leading cross-functional projects and processes involving multiple stakeholders.
• Experience working directly with major Canadian retailers.
• Strong Excel, PowerPoint, and Microsoft Teams skills.
• Highly organized, self-motivated, collaborative, and accountable.
• Ability to manage complexity and work effectively through ambiguity.
• Strong written and verbal communication skills.
• Ability to travel as required, including approximately once per year within Canada for 3 nights.