Customer Experience Administrator

We're looking for a Customer Experience Administrator to join our client's team: 100% Remote Salary: $1,000 USD Based in LATAM – Collaborating with teams in the USA (8 to 5 PST) Full-Time Contractor Role About the Client Our client is a U.S.-based technology company that provides an innovative platform designed to help families access childcare services while supporting employers in offering childcare benefits to their workforce. The company combines technology, customer support, and administrative services to simplify childcare access, enrollment, account management, and payments. What You'll Do Perform detailed data entry involving calculations, financial information, and customer records Provide customer support via phone and email, assisting customers with questions and resolving issues when needed Assist parents with enrollment-related requests and provide guidance on how to use the platform and complete required processes Communicate clearly and professionally with customers, escalating or following up on issues when appropriate Review calculations and entered information to ensure accuracy and completeness Process and manage assigned requests through Zendesk or similar ticketing systems Maintain trackers, spreadsheets, reports, and internal records Update account, project, and event information in Salesforce Handle confidential client and participant information appropriately Review contracts, SOPs, and written instructions to determine the correct process for assigned tasks Prepare and update presentations, reports, and meeting materials Support scheduling, calendar updates, and meeting preparation Use approved AI tools to assist with research, drafting, and administrative tasks Participate in phone calls and virtual meetings when needed Collaborate with the Customer Experience team to ensure administrative requests are completed accurately and on time What We're Looking For Previous experience in an administrative, customer operations, customer experience, or similar support role Hands-on experience with detailed data entry, calculations, or financial information Experience using Salesforce Experience with Zendesk or another ticketing/customer support platform Strong proficiency with Microsoft Excel and PowerPoint Excellent attention to detail and ability to identify errors or inconsistencies Experience handling sensitive or confidential information Strong organizational and time-management skills Ability to follow detailed SOPs, contracts, and written processes Excellent written and spoken English Comfortable working with multiple systems and learning new tools About Latamforce Latamforce is a leading nearshoring staffing agency connecting U.S. companies with top tier talent from Latin America. We specialize in building high performing remote teams in digital marketing, ecommerce, and technology, helping our clients scale efficiently and effectively.