Customer Experience Marketing Manager

Customer Experience Marketing Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Customer Experience Marketing Manager
Location: Galway, Ireland (Hybrid)

Are you passionate about creating exceptional customer experiences and building meaningful relationships that influence business outcomes? Do you enjoy bringing people together, connecting business challenges with technical innovation, and leading initiatives from concept to execution?

We are seeking an experienced and highly motivated Customer Experience Marketing Manager to establish and grow a unique customer engagement program based in Galway, Ireland. This is an exciting opportunity to build a strategic experience center initiative from the ground up, working directly with customers, partners, sales teams, and engineering leaders to create impactful customer engagements.

What You'll Do

In this role, you will be responsible for designing and delivering customer experience engagements that showcase innovation, foster collaboration, and strengthen customer relationships.

Key responsibilities include:

• Building and managing a pipeline of customer and partner engagement opportunities.
• Collaborating with account teams to identify customer priorities, business challenges, and desired outcomes.
• Designing tailored customer briefing experiences that connect customer objectives with technical expertise and innovation.
• Coordinating customer visits and executive engagements in Galway, ensuring every interaction delivers measurable value.
• Partnering with engineering, product, sales, and customer-facing teams to create relevant, impactful agendas.
• Facilitating collaboration between customers and technical experts to encourage knowledge sharing and solution development.
• Capturing customer insights, feedback, and business outcomes from every engagement.
• Translating customer feedback into actionable recommendations for product, engineering, and sales stakeholders.
• Developing success metrics and reporting to measure program impact, customer satisfaction, and business value.
• Helping establish and scale a customer experience function with the potential to grow into a broader team leadership opportunity.

What We're Looking For

We're looking for someone who combines strategic thinking with exceptional relationship-building and program management skills.

You may be a strong fit if you have:

• Experience in customer engagement, customer marketing, consulting, executive briefing programs, customer success, or related fields.
• A proven ability to work across multiple stakeholders and influence without direct authority.
• Strong communication and presentation skills with the ability to build credibility at all levels.
• Experience understanding customer business challenges and translating them into meaningful engagement experiences.
• Excellent project management and organizational skills.
• The ability to coordinate complex initiatives involving multiple teams and competing priorities.
• Experience gathering, analyzing, and presenting customer feedback and business insights.
• A proactive, self-starting mindset and a passion for creating new programs and processes.
• The confidence to operate independently while building a function from an early stage.

Nice To Have

• Experience in technology consulting, enterprise technology, customer advocacy, executive briefing centers, or experience center environments.
• Familiarity with customer journey mapping, customer insights, or experience management programs.
• Knowledge of enterprise infrastructure, cloud, networking, storage, or related technologies.
• Experience creating measurement frameworks and reporting business impact.
  

Why Join Us?

This is not a traditional marketing role. It is a unique opportunity to build a highly visible customer experience program that directly connects customers with innovation and engineering expertise.

You'll have the opportunity to:

• Create and shape a new customer engagement capability from the ground up.
• Work with customers and partners across multiple regions.
• Collaborate closely with sales, product, and engineering leaders.
• Influence future product direction through customer insights and feedback.
• Build a function with significant growth potential and long-term career opportunities.
  

Location & Working Model

• Galway, Ireland
• Hybrid working model with regular onsite presence in Galway (typically 2-3 days per week).
• Ability to travel occasionally as required for customer and business engagements.
  
  
  

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Marketing

Job Level:

Master

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Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

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