Overview
Customer Experience Specialist (German speaker)
Location: Budapest, Hungary | Type: Full-Time, Permanent | Work Model: Hybrid
You will be responsible for perfect
end-to-end
order fulfillment within the order to cash process to ensure on-time shipment and deliver customer satisfaction. The role includes both customer service and logistics tasks in various shipping modes.
This position will interface with counterparts in Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business – and further functions - to manage processes that meet productivity and quality metrics ensuring seamless order execution.
Responsibilities
What You'll Do
Responsible for perfect End-to-End order fulfilment, from order receipt to delivery ensuring customer satisfaction in the Redispersible Powders business
Cover own client portfolio as key transactional contact for customers and maintain a good relationship with both external and internal stakeholders
Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on-time delivery to customer
Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
Document, investigate and follow up of internal and external complaints
Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures
Update customer master information in SAP
Process billing related adjustments (e.g. returns, credit/debits)
Assist with resolution of freight invoice discrepancies
Qualifications
Who You Are
Fluent German and strong-intermediate English language skills
2-3 years of experience in Supply Chain is an advantage
Strong, decided personality with excellent communication skills
Solution-oriented mindset
Customer focus
SAP knowledge is an advantage
What We Offer
Work-life balance:
Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities
Competitive compensation:
Attractive salary package with comprehensive Cafeteria benefits and health insurance
Career growth:
Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills
Exceptional workplace:
Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend
Community & culture:
Regular company events, CSR initiatives and charity activities, and active employee resource groups
Diverse environment:
Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere
Continuous learning:
Ongoing training, development programs, and exposure to end-to-end business processes
About CBS Budapest & Celanese
CBS (Celanese Business Solutions) Budapest is more than a shared service center – we're a strategic partner to Celanese, a global chemistry leader driving innovation that improves everyday life. Join our diverse, welcoming community where your ideas matter, your growth is supported, and your work-life balance is respected. Our exceptional green office and flexible working conditions create an environment where you can thrive professionally while focusing on what matters most to you personally.
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