Customer Experience Specialist - Overnight Shifts

Customer Experience Specialist - Overnight Shifts This is an overnight role, working between 9pm - 7am Wednesday - Saturday nights Apply now! We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do. This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience. We will require the successful candidate to attend in-person training at one of our clinics in Auckland, Tauranga or Christchurch. After the initial training, the hours will be as follows Wednesday 9pm - 7am Thursday 9pm - 7am Friday 9pm - 7am Saturday 9pm - 7am About the role: Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team. Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include: Answering customer queries via phone, social media, email & messaging within our app. Providing insight into process improvement with the front-of-house & clinical operations. Support clinical inbox, clinical administration & improving health targets. Assisting with clinical enrolments. Handling patient files Experience Required: Customer service experience Able to thrive in a fast-paced environment Exceptional written and verbal communication skills Detail oriented and the ability to multitask Team player who can collaborate with various departments Tech savvy Ability to think on your feet and display good judgment and decision making skills If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you! Tend Customer Experience Roles Locations Bethlehem, Greerton, South City, Tauranga, Christchurch, Tend Symonds Street Medical Centre, Tend Kingsland Medical Centre Remote status Fully Remote Join our team and be proud of the work you do transforming healthcare for kiwis Our dream is to make Aotearoa the healthiest country in the world through smart, accessible, and equitable healthcare. It’s a bold dream, and we place as much emphasis on creating a positive team culture as we do on our patient experiences. Learn more about us