Customer Experience Specialist, P&C Insurance (Remote, FL)

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

As a Customer Experience Specialist at We Insure, you’ll support policyholders, producers, lenders, and partners by handling inbound calls, chat support, and insurance service requests. You’ll help customers with policy questions, billing, coverage changes, and other insurance needs while delivering accurate and timely service in a high-volume contact center environment.

Position Details

• Start Date: January 11, 2027
• Hourly Pay: $20-23 per hour, based on experience.
• Location: Full-time remote, Florida residents only.
• Remote Work Requirements: Must have a reliable, high-speed internet connection and a dedicated, quiet workspace suitable for handling customer calls.
• Schedule: Full-time, with paid training.
• License: Florida Property & Casualty insurance license preferred. Must be willing to obtain and maintain the required license within 30 days of hire. We Insure covers exam fees for the first two attempts.

What You’ll Do.

• Handle inbound calls, chat support, and occasional outbound follow-ups for policyholders and producers.
• Assist with policy questions, billing, payments, cancellations, coverage changes, and documentation requests.
• Navigate multiple insurance carrier systems to accurately process customer requests.
• Manage a high volume of calls and service requests while meeting quality, efficiency, and productivity goals.
• Document customer interactions and process policy changes accurately.
• Support customer retention and identify opportunities for additional coverage.
• Participate in ongoing training, coaching, and process improvements.

What You’ll Bring.

• 2+ years of customer service experience.
• Minimum of 1 year of call center experience required, with insurance industry experience strongly preferred.
• Strong verbal and written communication skills with attention to detail.
• Ability to multitask across multiple systems while assisting customers.
• Proficiency with Microsoft 365 and ability to type at least 45 words per minute.
• Dependable, adaptable, and comfortable working independently and collaboratively.
• Ability to work in a fast-paced, metrics-driven environment and apply feedback.

Join a company that values passion, precision, and people. Apply today to grow your career with We Insure.

Our Values. The We Way.

At We Insure, Group our values shape how we work, how we lead, and how we grow together. They’re more than just words, they guide every interaction, every decision, and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust

• We hustle to find opportunity

• We care authentically

• We thrive in ambiguity

• We own our results

• We have fun along the way

• And—we’re just getting started

A few reasons why you might love working with the We Insure team

• We’re a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture.

• The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too.

• Your work will be immediately impactful. You’ll be able to see your direct impact on our growth. You won’t be just another cog in the wheel.

• We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done.

• We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes.

• Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution.

About Us

We Insure, LLC. is an independent insurance franchise that takes immense pride in providing like-minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines. What makes We Insure stand out: we are data-driven for better value and people-led for better service. And our leadership is seeking more highly motivated, career-driven people to help lead our efforts!

We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies. If you are looking for a long-term career in a supportive, goal-driven, growth environment with a company that believes in developing its people, We Insure is the right fit for you and we encourage you to apply today!