Customer Fulfillment Analyst (Aviation)

Customer Fulfillment Analyst (Aviation)

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Inspire Motion for Life with Michelin!

A pioneer of engineered materials, Michelin is building the world’s leading manufacturer of life-changing composites and experiences.

Join our Michelin Thailand as a Customer Fulfillment Analyst, Bangkok based today to move your career forward, unlock exciting opportunities, and be part of a world-class organization committed to a better, more sustainable world.

WHY MICHELIN APAC?

• Career Progression: Start your career adventure and build the skills and experience to develop in new directions.
• Wellbeing and Inclusion: At Michelin Thailand experience a supportive, inclusive culture that creates space for collaboration and new ideas.
• Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.

MISSION :

In this role, you will
Manage the end-to-end operational relationship with the customers/partners to meet service commitment and improve customer satisfaction.

It includes forecast requirement, order and logistic execution and customer request management


Short-term forecasting:
• Captures customers short-term forecast requirements
• Proposes short-term sales forecasts, based on the analysis of customer elements (OE)
• Alerts the relevant partners of major variations in requirements/forecasts.
Manage Order & delivery:
• Captures, records and commits customer orders according to customer needs, agreement and defined service level
• Proposes product alternatives in case of phase-out or shortage
• Coordinates and optimizes the deliveries in accordance with customer/partner requirements

Manages the advanced-stocks:
• Has the quantities required delivered in shipping facility to secure on-time supply to the customer
• Detects stock variance and implement corrective actions

Organize transport:
• Handle journey tracking
• Prepare the relevant documents, including necessary documents for the invoicing and customs operations to proceed correctly

Monitor Execution:
• Manually plans the non-automated orders/loads issued, in accordance with customer commitments
• Handles customer orders portfolio and monitors execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Applies corrective actions in the relevant applications
• Informs and follows up with customers

Manage Request:
• Captures all customer’s requests & claims (physical, value, quality)
• Analyses and provides issue resolution or appropriate answer, including
• Handling non –invoicing alerts or invoicing rejections
• Reconciling customer disputes associated with claims and past due reconcilement
• Contacts, follows up and closes the loop with customer
• Performs root cause analysis and implements corrective actions to eliminate reoccurrences.
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Apply and improve work methods:
• Contributes to continuous improvement to enhance work methods and customer satisfaction

WHO WE ARE LOOKING FOR:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics or related field
• 3–5 years in customer service and order management
• Proven track record handling customer forecasts, order commitment, and end‑to‑end delivery follow-up
• Practical experience resolving customer requests, claims, and invoicing disputes
• Customer‑centric orientation with strong communication skills to engage internal and external stakeholders
• Problem‑solving and analytical mindset; ability to perform root‑cause analysis and follow up corrective actions
• Ability to prioritize in a fast‑moving environment and manage multiple customers/orders concurrently
• Collaborative team player who can coordinate across multiple functions
• Business Proficiency in English and Thai language

*Only shortlisted candidates will be contacted

Bangkok Office : The 9th Tower (MRT Rama 9)
Hybrid Working Policy

About Us

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward...

Visit our website to discover more about us www.michelin.com