Customer Lead

ABOUT QUORSO
The Customer Lead is the engine of Quorso’s contracted customer relationships. You will own a real book of business from day one, where you’ll get a front-row seat to how high-stakes strategic relationships are built and managed. This is not a support role. You’ll be the person clients rely on, the one who keeps things moving, and the one who spots risks before they escalate. For someone ready to own a book of business who wants to grow fast and own something meaningful, this is the role.

ABOUT THE ROLE
This role sits at the heart of Quorso’s customer relationships. Your portfolio will be across large enterprise retail customers. This isn’t a support role. You’ll be the person clients rely on: the one who keeps things moving and spots risks before they escalate. If you want to grow fast and own something meaningful, this is the role for you.

WHAT YOU’LL DO

• Own your accounts end to end: run weekly working sessions, manage the client relationship, and make day-to-day decisions with real autonomy

• Build trusted relationships across each client organization, from day-to-day users to senior decision-makers, so daily work ladders up to their strategic goals

• Prepare and lead client meetings: own the agenda, drive the conversation, and leave every session with clear next steps and owners

• Lead strategic planning sessions and QBRs

• Run projects across your accounts: plan the work, coordinate internal teams and client stakeholders, and keep delivery on time and in scope

• Partner with the Implementation Manager to keep builds on track, acting as the link between what the client needs and what gets delivered

• Track account health across your portfolio, spot risks early, and bring a point of view on how to solve them

• Own the operational side of account management (support tickets, bug triage and routine requests) so nothing falls through the cracks

• Look for better ways of working, with clients and inside Quorso, and test new ideas

WHAT YOU’LL BRING

• Enterprise account experience: 4+ years managing relationships with large enterprise customers

• Strong project management: ability to run several projects at once, coordinate with multiple internal and external stakeholders, and keep delivery on track

• Stakeholder management: you’re comfortable working across complex client organizations, aligning people with different priorities and keeping senior stakeholders informed

• Ownership: a track record of driving initiatives to measurable outcomes without waiting to be asked

• Clear, confident communication: you run a good meeting and earn clients’ trust on your own

NICE TO HAVE

• Renewals experience: you’ve owned or supported renewal conversations with enterprise customers

• Reporting and business cases: you’re comfortable with data, can build clear reports, and can turn account metrics into a business case a client’s leadership will act on

• Retail operations background: hands-on experience in store operations or distribution centers, so you understand how retail teams work, the pressures they face, and how to speak their language

Don’t check every box? If you’re excited about the role and bring most of this, we’d still like to hear from you.

HOW WE WORK

• We’re drivers: everyone here owns outcomes and moves the dial for our customers and the business

• We stay curious: we ask questions, test ideas and keep innovating; what worked last year is the starting point, not the ceiling

• We set high expectations, and back people to meet them: high standards come with honest feedback, real support and room to grow

PAY AND BENEFITS
The base salary range for this role is 120–160K per year. This role is also eligible for (bonus / variable pay) and equity. The final offer will depend on job-related factors such as skills, experience and location.
Benefits include medical, dental and vision insurance; 401(k); paid time off and paid holidays; paid parental leave; other benefits.

EQUAL OPPORTUNITY
Quorso is an equal opportunity employer. We make hiring decisions based on the skills, experience and potential people bring to the role. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other characteristic protected by law. If you need a reasonable accommodation at any stage of the hiring process please let us know.