Customer Lifecycle Manager, Solar Inverter

Location: Lagos, Nigeria. Area Coverage: Working across Global Market. About the role: This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets. This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value. What you would be expected to do Customer Journey Ownership Map and own the end-to-end Solar Inverters customer lifecycle: Lead → Interested → Qualified → Sales → Installation → Active → Payment → Ownership Identify and eliminate friction points across the journey Define and enforce global CX standards across markets. Funnel & Experience Optimisation Define and track key funnel metrics: Conversion rates Activation rate On-time payment rate (OTPR) Standardise customer experience processes across regions Drive continuous improvements in: Sales-to-installation timelines Activation speed Customer onboarding Customer Health & Retention Own portfolio health metrics: OTPR Default rate Current paying customers Design interventions to: Improve payment behaviour Reduce churn and defaults Leverage telemetry and customer data for proactive issue resolution. You might be a strong candidate if you Have Minimum of 6 years’ experience in engaging customers managing. Experience in product management, CX, or operations. Good understanding of Solar inverters systems is an added advantage. Ability to work cross-functionally and collaborate with different stake holders. Data-driven mindset with hands on experience with data. Good Interpersonal skills. Experience in energy, fintech, or subscription/financing models (preferred). What Sun King Offers Professional growth in a dynamic, rapidly expanding, high-social-impact industry An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.