Customer Onboarding Manager

Overview

At Lupa, we're hiring for a Customer Onboarding Manager (Enterprise) to help launch a fast-growing SaaS company's first Customer Success presence in Latin America. This is a founding hire on the ground in the region — a rare opportunity to shape how a global product delivers value to its most important customers.

You'll join a company on a genuine growth journey, working alongside a Director of Customer Success and mid-market leaders across North America. If you love the moment where a new customer goes from "just signed" to "couldn't live without this product," this role is built for you. The product sits in the financial software space, so you'll be partnering closely with controllers, AP managers, and accountants — speaking their language and earning their trust.

For the right person, this seat carries real upside: strong performers here can grow into a lead enterprise onboarding role over time.

What You'll Do

• Own the onboarding journey for enterprise customers, guiding them from kickoff through to full adoption and value realization.

• Embed deeply within larger client accounts, becoming a trusted advisor to their finance and operations teams.

• Partner day-to-day with controllers, AP managers, and accountants — translating a technical product into clear, practical outcomes for their workflows.

• Follow and refine a repeatable onboarding playbook, problem-solving in real time to keep implementations on track.

• Collaborate with a globally distributed Customer Success team across the Americas and beyond.

• Serve as the voice of the customer internally, surfacing insights that improve the product and the onboarding experience.

• Help lay the foundation for the company's growing LATAM Customer Success function.

Who You Are

Must-haves

• 3+ years of experience in Customer Success, onboarding, or implementation, with meaningful exposure to enterprise customers.

• Background in SaaS, comfortable working with technical products.

• Excellent English — near-native verbal comprehension is essential, ideally developed from a young age (e.g., American/British schooling or university abroad).

• Customer-focused mindset with strong communication and relationship-building skills.

• Experience working with regional and/or global teams.

Nice-to-haves

• Experience with financial software, or comfort working with controllers, AP managers, and accountants.

• Prior leadership experience — a plus given the growth path toward a lead enterprise role.

• Experience in a startup / scale-up environment.

What's In It For You

• Compensation: Base salary in the range of USD $48,000–$50,000/year, calibrated to experience.

• Employment model: Full-time via Employer of Record (EOR).

• Remote flexibility: Fully remote role with flexible working options.

• Global team: Join a company growing across APAC, NA, and EMEA, with teammates around the world.

• Growth: A founding LATAM hire on a true rocketship — clear path to grow into a lead enterprise onboarding position.

• A team that loves it here: eNPS of 78 (anything above 50 is considered world-class).

• Working hours: Aligned to Americas time zones (approx. U.S. Mountain Time overlap).

Application

Ready to build something from the ground up? If you're an enterprise-savvy Customer Success professional with excellent English and a passion for onboarding customers to great products, we'd love to hear from you. Apply now through Lupa — we personally interview every candidate we present, so you'll always know exactly what to expect at each step.