Customer Onboarding Manager (Chicago)

Customer Onboarding Manager (Chicago) Become a Customer Onboarding Manager at Qargo! Lead customers through a seamless transition to our TMS, offering the best customer service possible. Join our team and enhance the customer journey! Apply now 🚛 About Qargo Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’ , handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability . 💼 About the Role As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations. You’ll be their trusted advisor , helping them optimise their workflows while acting as the bridge between customers and our internal teams. This is a hybrid working role based in Chicago , with regular (weekly) travel to customers across the country . 🔑 Key Responsibilities Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare. Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup. Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one. Act as the main point of contact during implementation . Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform. Support pre-sales by analysing potential client needs and providing technical input during demos. Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution. Travel regularly across the country to meet customers . ✅ Skills & Experience An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS. Or experience implementing complex SaaS solutions and an interest in logistics operations. A self-starter who takes initiative and enjoys variety in their work. Strong communication skills with both technical and non-technical audiences. English is a must and Spanish is a big plus Customer-focused and passionate about delivering the best possible customer experience. Proactive, organised, and flexible , thriving in a fast-paced, scaling environment. While this is a hybrid role, regular travel within the US is required . Therefore, a valid driver’s license is needed for customer visits. 🤝 What We Offer A competitive salary package . A role with real responsibility, ownership, and impact . The chance to be part of our Dream Team , with opportunities to grow alongside Qargo as we expand across the US. A flexible and trust-based working environment . Department Customer Success Role Customer Onboarding Manager Locations Chicago Remote status Hybrid About Qargo Qargo is a tech scale-up with offices based in London, Ghent and Chicago. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management Platform (TMS) on the market that automates administrative processes and optimizes planning.