Customer Operations Associate

Job description About the Role As a Customer Operations Associate, you'll be the connective tissue between our clients, project teams, and leadership. Your work helps ensure that nothing slips through the cracks emails get answered, reports get delivered, calendars stay aligned, and clients feel supported every step of the way. This is a fully remote role, ideal for someone who thrives in a structured but flexible work environment, communicates clearly, and loves creating smooth, thoughtful experiences for customers and colleagues alike. What You'll Do Managing and responding to client emails keeping tone professional, warm, and clear Helping schedule and coordinate meetings between clients and engineering teams Assisting with project logistics sending files, managing shared folders, and following up on document deadlines Creating and sending polished client-facing documents, status updates, and delivery confirmations Tracking ongoing project milestones and flagging anything that looks off (well train you on how) Using tools like Notion, Slack, Google Workspace, and ClickUp (or similar) to keep information flowing Maintaining internal documentation so everyone stays on the same page Being a reliable and friendly point of contact who helps our clients feel taken care of You're a Great Fit If You... Are a strong communicator who writes clearly and professionally Love bringing structure to fast-moving environments Are comfortable working remotely and independently Pick up digital tools quickly and enjoy staying organized Have great attention to detail typos, time zones, and inconsistent files bug you Enjoy supporting engineers, scientists, or technical teams even if youre not one yourself Are proactive, helpful, and naturally take initiative when something seems off Preferred Experience 13 years in operations, admin support, project coordination, or customer-facing roles Experience supporting technical or engineering teams is a plus (but not required) Familiarity with tools like ClickUp, Notion, Slack, or Google Workspace Experience in a remote work environment Comfortable with light proofreading and formatting of reports or emails Salary & Benefits Competitive salary based on experience Annual performance-based bonus 401(k) with employer contribution Health, dental, and vision insurance Life and disability insurance 15 days of PTO + 8 paid holidays Flexible working hours Fully remote team culture Room to grow into project management, client success, or operations leadership Why You'll Love Working Here Were small enough that your voice matters, but strong enough to work on national-level projects You'll work with thoughtful, smart, and down-to-earth engineers Our clients trust us and that trust extends to how we treat our team You'll have real flexibility and ownership in your day-to-day work About Heritage Civil Works At Heritage Civil Works, we help industries like aerospace, power generation, pollution control, and biotech tackle real-world engineering challenges through advanced modeling, structural design, testing, and data-driven insights. Were not a typical civil firm were a forward-thinking, remote-first company where precision meets purpose. We partner with engineers, researchers, and project managers to deliver technical excellence and we need someone just as detail-oriented and mission-driven on the customer operations side. Equal Opportunity Employer Nexa Ride Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with criminal records are also encouraged to apply. Job Type: Full-time Pay: $20 - $27 hourly Schedule: Flexible 8-hour shift | Monday to Friday Location: Remote #LI-Remote Job Type: Full-time Pay: $20.01 - $27.00 per hour Expected hours: 40 45 per week Benefits: Health insurance Shift: Evening shift Morning shift Work Location: Remote