Customer Operations Manager - Pet Grooming Service

Job Title: Client Operations Coordinator

Work Hours: Full-Time (40 hours/week)

Schedule/Timezone: Monday to Sunday, 8:00 AM – 7:00 PM (3.5 days per week)

Overview

Are you an organized client operations professional with experience in the pet grooming industry?

We are partnering with a pet grooming business serving a recurring client base to hire a Client Operations Coordinator. In this role, you will serve as the operational backbone by coordinating groomer schedules, converting incoming leads into appointments, and providing proactive client support. Your work will ensure daily operations run smoothly while delivering exceptional service to pet owners.

Key Responsibilities

• Manage groomer schedules strategically and monitor daily operations to ensure on-time arrivals.
• Confirm client appointments and make direct phone calls to communicate delays or manage rescheduling needs.
• Respond promptly to incoming leads across platforms and conduct sales calls with prospective pet owners to close bookings.
• Maintain a systematic follow-up process to track lead status in the CRM and manage the overall sales pipeline.
• Protect recurring client relationships by handling inquiries, concerns, and service needs promptly.
• Assist groomers with scheduling adjustments and operational conflict resolution.
• Track outstanding client payments, process payment confirmations, and secure signed service agreements.
• Handle general day-to-day administrative tasks to support ongoing business operations.

Must-Have Requirements

• Experience working in the pet grooming industry or a similar field.
• Strong understanding of pet care, grooming services, and pet owner dynamics.
• Excellent written and verbal English communication skills.
• Comfort and confidence making direct phone calls to clients.
• Background in customer retention and managing long-term service relationships.
• Reliable home office setup including a computer, high-speed internet connection, and quiet workspace.
• Ability to work full-time across 3.5 days per week within an 8:00 AM to 7:00 PM Monday through Sunday schedule.

Why Join Us?

This full-time position offers the flexibility of working remotely from your own home office. You will play a vital role as the operational backbone of a dedicated pet care business serving a recurring client base. It is a great opportunity to apply your organizational skills while supporting groomers and pet owners directly.