Project Manager

A Typical Day in the Life Includes:

• Lead and manage multiple in-flight Services projects within the FSM (Field Service Management) and HRT (Human Resources Talent) solution portfolios.
• Deliver end-to-end Infor product implementation projects for global customers, ensuring projects are completed on time, within scope, budget, and quality expectations.
• Drive customer adoption initiatives, including supporting strategic objectives such as increasing GDS adoption and maximizing customer value realization.
• Develop and maintain comprehensive project plans, schedules, RAID logs (Risks, Assumptions, Issues, and Dependencies), governance frameworks, and executive dashboards using tools such as Microsoft Project and Azure DevOps.
• Own project financial performance, including budgeting, forecasting, revenue recognition, margin management, change orders, and P&L accountability.
• Identify and mitigate delivery risks, manage escalations, and lead recovery actions for at-risk projects.
• Build trusted advisor relationships with customer stakeholders, executive sponsors, and cross-functional teams while managing expectations and driving alignment.
• Lead steering committee meetings and deliver concise executive-level reporting on project status, risks, decisions, and business outcomes.
• Coordinate global project teams across multiple regions and time zones, driving accountability, collaboration, and delivery excellence.
• Ensure adherence to project management methodologies, governance standards, implementation best practices, and organizational policies.
• Support pre-sales and business development efforts by acting as an Opportunity Manager for strategic, complex, or high-risk engagements.
• Mentor junior project managers and contribute to continuous improvement initiatives within the Project Management Office (PMO).

Basic Qualifications:

• Minimum of 10 years of overall IT or business systems experience.
• At least 5+ years of project management experience leading full-cycle ERP implementation projects, including medium to high-complexity engagements.
• Demonstrated experience managing multiple concurrent customer projects in a global delivery environment.
• Experience working with enterprise software, SaaS, cloud, or digital transformation initiatives.
• Proven success managing projects with distributed and multicultural teams

• Strong understanding of project management principles, methodologies, and governance practices.
• Excellent stakeholder management skills with the ability to influence and align business and technical teams.
• Advanced problem-solving, risk management, and decision-making capabilities.
• Strong financial acumen with the ability to manage budgets, forecasts, profitability, and commercial impacts.
• Exceptional communication, presentation, negotiation, and executive stakeholder management skills.
• Ability to navigate complex organizational environments and influence teams toward successful outcomes.
• Strong understanding of business processes, customer success drivers, and change management principles

• Experience with enterprise applications and ERP solutions, preferably within Infor products such as FSM, HRT, LN, M3, CloudSuite, or similar enterprise platforms.
• Familiarity with implementation methodologies, system integration concepts, and cloud-based delivery models.

• PMP certification is required.
• Proficiency in Microsoft Project, Azure DevOps, Microsoft Office Suite, and project reporting tools.
• Demonstrated ability to manage customer expectations, facilitate decision-making, and maintain engagement through complex delivery cycles.
• Ability to work flexible hours to support global customers and project teams.
• Willingness to travel as required for customer engagements, project governance, and business needs.
• Experience recovering at-risk projects and managing executive escalations is highly desirable.
• Exposure to GenAI-enabled project delivery, including the use of AI tools to support planning, reporting, risk analysis, productivity improvements, and customer value realization.

Preferred Qualifications:

• PRINCE2, Agile, Scrum, or equivalent project management certification.
• Experience within Infor implementation environments or enterprise software consulting organizations.
• Experience leading large-scale transformation programs involving multiple workstreams, geographies, or business functions.
• Experience supporting contract negotiations, scope management, and commercial discussions.