Customer Operations Specialist

ALCOR is looking for a Customer Operations Specialist to be the go-to person for our clients — someone who builds trust, solves problems, and makes sure every client feels well taken care of.

ALCOR is a growing tech company that helps product businesses build and scale software R&D centers in Eastern Europe and LATAM, working with clients like People.ai, Grammarly, BigCommerce, Ledger, and Sift. We've also built our own product, Alcor OS — a Ukrainian-made platform serving IT companies in the US and EU — with the goal of becoming the #1 EOR in the region.

What you'll do:
— Build long-term relationships with our clients across the US and Europe.
— Be the main point of contact for everything they need: signing agreements, onboarding and offboarding contractors, payroll, hardware, office space, insurance, budgets and reports.
— Bring in the right people from other teams when a client's request needs it.
— Help with internal projects — pre-sale materials, presentations, budgets, and more.

You're a good fit if you:
— Have hands-on experience in a client-facing role (Account Manager, Customer Success Manager, Project Manager, or similar).
— Genuinely enjoy helping people and solving their problems.
— Have Upper-Intermediate English, written and spoken.
— Are comfortable with Excel and basic data analysis.
— Learn fast — this job brings new situations all the time.
— Like to grow and take on more responsibility over time.

What you'll get:

• Pay & time off: USD-pegged salary, 20 paid vacation days, 5 sick days, national holidays off, 3 study leave days, 2 well-being days.
• Work format: Fully remote, flexible schedule.
• Equipment & tools: Company IT kit from day one; paid access to AI tools and learning platforms.
• Growth: English Speaking Club, reading club, management/regular trainings, yearly performance reviews, monthly 1:1s.
• Recognition: Bonuses for initiative, proactivity, and standout client results.
• Team: Friendly, experienced colleagues + a mentor from day one.
• Culture: Openness, collaboration, self-development — helping great tech companies grow.
• Standing with Ukraine: Monthly donations to the Armed Forces; support for colleagues' fundraising projects.

We will be glad to meet you!