Customer & Payments Officer

About Us Bet on Alfa offers a dynamic and modern working environment in one of the most exciting sectors of contemporary entertainment, operating both online and through a wide network of physical stores across Cyprus. With live betting on the most popular sports and special bets on major events, we are constantly evolving. The Role We are looking for a Customer & Payments Officer to support both online and retail operations. In this role, you will assist customers, manage payment processes, handle KYC procedures, and help ensure a seamless and secure customer experience. Key Responsibilities Provide customer support via live chat, email, phone, and internal systems (online & retail) Handle customer inquiries related to betting, accounts, and transactions Process, verify, and troubleshoot customer payments and transactions, ensuring secure and accurate handling of financial operations Troubleshoot and coordinate the resolutions of technical issues for customers and retail agents Perform client onboarding, verify customer documentation, conduct KYC documentation and maintain accurate CRM records Collaborate with internal departments (e.g., Risk, Compliance) to resolve customer issues and escalate cases where necessary Prepare reports and support daily operational tasks Support betting risk management activities Assist in content management tasks, including updates and maintenance of platform content Who We Are Looking For Holder of a BSc degree Prior relevant experience will be considered an advantage Ability to work in shifts (This role operates on a shift basis 5 days per week, covering hours between 08:00 and 00:00, including weekends and public holidays) Fluent in Greek and English (written and verbal) Good knowledge of Microsoft Office Strong communication and interpersonal skills Problem-solving skills What We Offer: 13th salary Performance-based bonus Hybrid workplace model Provident Fund Medical Insurance Up to 75% tuition fee subsidy for studies at European University Cyprus for you and/or your children 21 days Annual Leave (reaching up to 25 days based on years of service) Paid sick leave Paid Maternity/Paternity leave Gifts on special occasions (e.g. weddings, newborns) Continuous professional development