Customer Quality Specialist

Customer Quality Specialist

Make quality meaningful for customers and consumers. Do you enjoy turning technical challenges into practical solutions? Are you ready to collaborate across teams and drive continuous improvement? Join Essity and help us deliver products people can trust every day.

About the Role

As a Customer Quality Specialist, you will be the key connection between our customers, the market, and Essity's Quality and Manufacturing teams for the Consumer Tissue category across Iberia.

Based at our Valls-Puigpelat manufacturing site, you will manage quality topics across our portfolio, covering both Essity brands and Retailer Brands. You will investigate quality issues, participate in product validations and translate technical findings into clear, customer-focused solutions.

This is a collaborative role where you will work closely with Manufacturing, Quality, Product Development, Sales and Marketing teams.

What You Will Do

• Quality Incident Management: Coordinate consumer and customer complaints from initial investigation through to root cause identification, corrective actions and final resolution.
• Technical Investigations: Partner with manufacturing sites to investigate quality issues, understand production processes and prepare clear Root Cause Analysis reports.
• Customer Communication: Translate technical findings into clear, comprehensive reports, ensuring customers receive transparent updates throughout the investigation process.
• Product Validation: Participate actively in product validation to ensure products meet defined specifications and customer and consumer expectations.
• Quality Data & Documentation: Prepare and maintain product data sheets, complaint statistics and relevant quality documentation in line with business and customer requirements.
• Continuous Improvement: Coordinate improvement initiatives across Essity manufacturing sites and lead regular quality working groups to share learnings and strengthen product performance.
• Product Performance: Maintain and analyse data on product performance, assortments and competitor products to help identify trends and opportunities for improvement.

Who You Are

• You have a university degree in Chemical Engineering, Chemistry, Engineering or another relevant technical discipline. Equivalent profiles with strong quality or manufacturing experience and the ability to learn quickly are also welcomed.
• You bring around three or more years of experience in quality, manufacturing processes or quality investigations. Experience within the paper industry, particularly converting or paper machine operations, would be an advantage.
• You understand manufacturing processes, quality controls and problem-solving methodologies and are comfortable using Microsoft Office and Excel to organise and analyse information.
• You combine a strong customer focus with problem-solving, communication and collaboration skills. You are proactive, comfortable working independently and able to build effective relationships across manufacturing and cross-functional teams.
• You are fluent in English, enabling you to communicate effectively in an international working environment.

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

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About Us

Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.

Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.

Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!