Customer relations manager- Media and entertainment
AnuvuAbout Anuvu
For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Global brands such as Singapore Airlines, Cathay Pacific, Qatar Airways and United Airlines have trusted us to provide solutions from high-speed broadband internet to movies, television, music and games.
Our team of global experts take pride in providing clients with what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.
Be Part of the Movement
Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
Role Summary
The Account Manager is responsible for building long-term relationships with our clients. The incumbent will be responsible for a portfolio of airlines, develop new business from existing customers and actively seek new sales opportunities. They will be the main liaison between the client and our internal teams, ensuring market leading service delivery.
Location: Singapore
Remote Options: Hybrid
What You’ll Be Doing
A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer benefits including medical, paid time-off, life insurance, flexible scheduling, employee assistance, and more!
Advanced | Agile | Applied
Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Global brands such as Singapore Airlines, Cathay Pacific, Qatar Airways and United Airlines have trusted us to provide solutions from high-speed broadband internet to movies, television, music and games.
Our team of global experts take pride in providing clients with what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.
Be Part of the Movement
Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
Role Summary
The Account Manager is responsible for building long-term relationships with our clients. The incumbent will be responsible for a portfolio of airlines, develop new business from existing customers and actively seek new sales opportunities. They will be the main liaison between the client and our internal teams, ensuring market leading service delivery.
Location: Singapore
Remote Options: Hybrid
What You’ll Be Doing
- Provide our clients with the best customer experience in the industry
- Will be the primary contact for all customer account management matters, including content selection, operations and service delivery
- Build and maintain strong, long-lasting relationships
- Negotiate contracts and close agreements to maximise revenue and margin
- Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's
- Manage day to day service delivery in partnership with the Content Curation and Content Operations teams
- Clearly communicate the progress of initiatives to internal and external stakeholders
- Exemplify the company core values and behaviours
- Ability to juggle multiple tasks, projects and accounts, whilst maintaining high-level attention to detail
- Flexible approach to business hours, to meet the needs of our customers and global internal teams
- A high degree of motivation to be proactive and go above and beyond the task at hand
- Foster a culture of data-driven decision making and share knowledge across internal teams to multiply impact beyond individual projects
- Minimum 8-years of previous experience in an Account Management or Project Management role
- Strong understanding of Singaporean culture and specifically Singaporean business culture
- Demonstrable ability to communicate, present and influence key stakeholders
- Ability to create business proposals and deliver client-focused solutions to meet customer needs
- Strong numerical proficiency with experience in Excel (e.g., Pivot Tables)
- Advanced PowerPoint skills to create professional and client-ready pitch decks
- Are a team fit; can help advance our global, inclusive culture
- Are a self-starter who likes to roll up your sleeves and take initiative with minimal direction
- Can think about tomorrow, while getting your work done today
- Are a collaborative team player across our internal teams
- Are curious and open to learning and finding new solutions
- Are able to provide and accept feedback in a constructive manner
- Are organised, have strong communication skills, and do whatever it takes to get things done
A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer benefits including medical, paid time-off, life insurance, flexible scheduling, employee assistance, and more!
Advanced | Agile | Applied
Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.