Customer Representative II

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific and contribute to meaningful work, such as assisting customers in cancer research, environmental protection, and food safety.

As a Customer Service Representative, you will be part of a diverse team committed to providing outstanding service to our customers.

What will you do?

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.

• Handle and resolve customer complaints in a professional and efficient manner.

• Maintain detailed and accurate records of customer interactions and transactions.

• Identify and raise priority issues to the appropriate teams.

• Collaborate with other departments to ensure flawless service delivery.

• Assist in the development and implementation of new customer service procedures and policies.

• Participate in training and development programs to improve your skills and knowledge.

How will you get there?

• A minimum of 1 year of customer service experience is preferred.

• Requires a Bachelor’s Degree.

• Proficiency in English, both written and verbal.

• Strong communication skills and a customer-focused approach.

• Ability to multi-task, prioritize, and manage time effectively.

• Demonstrated problem-solving skills and attention to detail.

• Experience with CRM software and Microsoft Office is an advantage.

• Ability to work independently and as part of a team in a fast-paced environment.

What we offer?

• At Thermo Fisher, your work will have real-life impact, and you’ll find support in achieving your career goals.

• We value a company culture that respects our diverse and unified teams, celebrates our achievements, and prioritizes fun and giving back to our environment.

• Learning opportunities like in-house trainings and language courses to help you flourish in your career.

• Engage in our encouraging and caring social communities and networks.

• Competitive wage and benefits package including cafeteria, medical insurance, pension, and hybrid working model.

Welcome

Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.