Customer Retention Representative

Customer Retention Specialist Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. Key Responsibilities Consistently increase retention rates and achieve retention goals. Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. Strong background in a call-center environment CRM and technology aptitude to handle multiple platforms at a high volume and fast pace Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract. Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Keys to Success: High school diploma or GED certificate. Minimum 2 years of Retention experience or in a similar role Minimum 2 years of Sales experience Experience in customer support and conflict resolution. Computer proficiency. Phone communication skills. The candidate(s) offered this position will be required to submit to a background investigation. Compensation: $18.00 + Commission Our benefits include: Benefits As an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning. Competitive salary with uncapped commission potential. Paid training and upward mobility —we invest in your growth. 401(k) with company match after 90-days of employment Medical, Dental and Vision Insurance Voluntary Life Insurance Internet Stipend Casual dress code A company culture that supports balancing your work and personal life, including company events, bonding experiences and a work from home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. To comply with local regulations, we are currently not accepting applications from candidates residing in: Alaska ( AK ), California ( CA ), Colorado ( CO ), Delaware ( DE ), Hawaii ( HI ), Indiana ( IN ), Maine ( ME ), Massachusetts ( MA ), Montana ( MT ), Nebraska ( NE ), New Hampshire ( NH ), North Dakota ( ND ), New York ( NY ), Oregon ( OR ), Pennsylvania ( PA ), Rhode Island ( RI ), Vermont ( VT ), Washington ( WA ), West Virginia ( WV ), Wyoming ( WY ). Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.