SF
Customer Retention Specialist - State Farm Agent Team Member
- Salary
- $45K–$60K
- Hiring from
- United States
- Work type
- Remote
- Posted
611,951 remote jobs, straight from company career pages
100% free · New jobs every minute
Show job descriptionHide job description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Retention Specialist (Remote – Washington, DC area)
Edwin Ampiah-Addison State Farm
Edwin Ampiah-Addison State Farm
Are you the person people trust when they need help most? If you’re calm under pressure, genuinely care about your community, and enjoy building long-term relationships, we’d love to talk with you.
At Edwin Ampiah-Addison State Farm, we help people protect what matters most. This role supports ongoing customer relationships through proactive outreach, policy renewals, and coverage reviews—helping customers feel understood, supported, and confident in their choices.
What You’ll Do
As a Customer Retention Specialist, you’ll work to maintain and strengthen relationships with existing clients—helping them stay protected, informed, and satisfied.
All Applicants must live and work in the United States***
All Applicants must live and work in the United States***
Daily focus includes:
- Contacting existing customers regarding renewals and coverage options
- Reviewing customer accounts and assisting with updates or changes as needed
- Identifying opportunities to improve the customer experience and increase engagement
- Documenting interactions accurately in agency systems (notes, follow-ups, policy changes, etc.)
- Collaborating with your team to meet retention and outreach goals
You’ll be the trusted point of contact who listens first, then guides customers with clarity and empathy—especially when they’re unsure about coverage, billing, or next steps.
Responsibilities
- Communicate with existing customers regarding renewals, policy options, and coverage needs
- Review accounts and support updates/endorsements as appropriate
- Proactively maintain customer relationships through outreach and follow-up
- Identify opportunities to improve customer satisfaction and reduce churn
- Maintain accurate records and documentation of all customer interactions
- Work with team members to support retention and outreach objectives
Qualifications
To be successful in this role, you should bring strong people skills, attention to detail, and a solution-focused mindset.
Required:
- Licensed in Property & Casualty and Life & Health Insurance
- Strong communication and listening skills
- Detail-oriented with a focus on customer experience
Preferred:
- Experience in customer service, account management, or retention-related work
Licensing note:
- If you’re not fully licensed yet, you must be able to obtain the applicable state insurance licenses required for this position in accordance with state regulations and agency timelines.
Why You’ll Like Working Here
- Meaningful work helping customers during important moments
- A team that values integrity, care, and community support
- Opportunity to grow your skills in retention, relationship management, and customer service
This is a remote position.
Compensation: $45,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Washington, DC and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Join a community of good neighbors
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none
