Customer Service
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
Role and Responsibilities
We are looking for:
As the Customer Service Team Leader co-responsible for the Wrexham, UK. European Hub, you will lead the team ensuring day-to-day operational execution of the Sales processes, managing a team of Customer Service/Order Management Representative. You will work with the other CS Hub Leads as the Customer Service Global Manager to identify and implement improvements in daily operational processes. It will be your responsibility to work through the team with management support to deliver customer satisfaction. Also in conjunction with the Global CS Manager, you will prepare and lead the review of Service performance with the business line leaders within the zone.
We count on you for:
Managing the day-to-day activities of a team of approximately 10 Customer Service Representatives (CSRs) and ensuring the members are appropriately trained.
Ensuring customer satisfaction and effective delivery of service to all levels of internal and external customers as well as the continuity of business.
Internal and external customer engagement is a must to help understand the expectations of the business and the role of each contributor
Owning specific aspects of Continuous Improvement and other projects as defined by supply chain strategies to solve complex situations
Leading service reviews quarterly and metric analytics
Working in the office 3 days a week (minimum) with 2 days offered remotely with the understanding that some events may require you to be in the office all week.
You can count on us for:
This role offers a unique opportunity for the candidate to be the key point of contact for the monthly revenue recognition/sales process. It gives the candidates the opportunity to develop their skills by providing a contact and escalation point for day-to-day issues for the team and for the stakeholder's business. Additionally, you will be able to engage in specific Continuous Improvement Projects as the need dictates and also drive continuous improvement topics within the team and its operations.
Experience and Skills
You will bring:
2 to 4 years experience in a similar role - Education to a degree level preferred
Confirmed supervisory and people management experience Customer and order management experience
Working with ITAR materials and documentation may be required
Essential Skills
Excellent communication, coordination, initiative, and collaboration skills Acute customer centricity
Ability to manage projects
Microsoft Excel / Google Suite proficiency
2-4 years SAP and SalesForce knowledge is a plus 2 years Aerospace quality experience is a plus
What We Offer
The UK base salary range reasonably expected to be paid for this position is 45.200 – 56,500 GPB per year. Since actual compensation packages are based on a variety of factors unique to each candidate, we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
Excellent benefits package – 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations.
Free language courses (24 languages available through our training platform)
Training platform for all employees
Additional Local Benefits
About us
- Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
- At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
