Customer Service Administration Assistant

Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction. They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations Job Responsibilities Customer Service & Communication Respond to customer enquiries promptly across phone, email, and social media messaging platforms Conduct both inbound and outbound customer support calls Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe Follow up on customer sample and swatch requests Manage customer review responses to maintain high satisfaction levels Order Management & Administration Learn and interpret the detailed product catalogue with a primary focus on custom seat covers Assist the broader team in processing customer orders with high accuracy to avoid costly errors Input details into HubSpot and assign tasks to relevant support personnel Capture weekend customer activity to assist in reducing Monday backlog Previous experience in a customer service, telephone support, or administrative role Excellent written and verbal communication skills in English Professional, friendly, and helpful phone manner High attention to detail and strong data entry accuracy Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace Nice-to-Have Skills Experience interpreting complex or technical product catalogues Prior experience within the automotive parts or accessories sector Experience using customer management tools like HubSpot, Hiver, or Smartsheet Familiarity with ERP software or legacy databases such as AS400 and Oscar Working Hours in PH time During Training Period Monday to Thursday: 7:00 AM to 2:00 PM Friday - 7:00 AM to 12:30 PM After Training (30hrs work week) Monday - 6:00 AM to 12:00 PM Tuesday & Wednesday - 6:00 AM to 1:00 PM Saturday & Sunday - 6:00 AM to 1:00 PM Permanent work-from-home set-up Dayshift (Australian Eastern Daylight Time business hours) Part-time opportunity (30 hrs per week) HMO (STAFF only) Annual leave Christmas Bonus equivalent to 1 month's wage (pro-rate)