Customer Service Agent for a Fragrance Company (Remote)

MRF: 503142

Is This YOU? Then We Want to Meet You!
We are seeking a proactive, articulate, and detail-oriented Customer Support & Brand Specialist to join our support operations. In this role, you will be the primary touchpoint for our customers across email, chat, phone, and social media. You will handle both transactional support and consultative product inquiries—guiding customers through scent discovery, troubleshooting app connectivity for smart diffusers, and driving sales inquiries.

Requirements:

• Experience: Proven track record in DTC e-commerce customer support handling both frontline tickets and consultative sales/product queries.
• Channels: Hands-on experience delivering support across Email, Live Chat, Phone, and Social Media channels.
• Technical Aptitude: Comfortable assisting customers with technology, including smart device setup and app connectivity troubleshooting.
• Communication: Exceptional written and verbal English skills with a polished, professional, and empathetic tone.
• Detail-Oriented: Meticulous accuracy in processing returns, warranties, and account edits.
• Availability: Ability to work standard PST business hours.
• Experience with Gorgias and Shopify

Your Mission Will Be To:

• Provide frontline support via Email, Live Chat, Phone, and Social Media.
• Efficiently resolve transactional inquiries, including shipping updates, order edits, returns, exchanges, and warranty claims.
• Deliver warm, consultative support for scent discovery, helping customers choose fragrances tailored to their space and preferences.
• Troubleshoot technical issues related to diffuser setup and app connectivity.

Nice-to-Haves

• Familiarity with scent, fragrance, or similar lifestyle/luxury products

Tech Checklist – Gotta Have It!

• A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.

Working Condition: Full-time
Hiring Budget: $900 - 934 USD