Customer Service Analyst T2-II

Responsible for processing new commercial client and card member applications and supporting the end-to-end onboarding journey.

• Servicing clients and internal stakeholders through emails, inbound and outbound calls.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, Risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Demonstrate strong ownership, accountability, integrity, and professionalism in all aspects of case handling.
• Apply analytical judgment to identify potential fraud indicators and red flags during application and document verification.
• Perform comprehensive due diligence, including validation of business information, corporate websites, and supporting documentation to assess legitimacy.
• Ensure strict adherence to established procedures, controls, and US regulatory requirements with 100% compliance.
• Communicate clearly, confidently, and professionally with clients and stakeholders during complex scenarios.
• Proactively manage stakeholder expectations, including anticipating and addressing scenarios that may result in escalations.
• Maintain composure, sound judgment, and ethical decision-making in high-pressure, time-sensitive, and high-visibility situations.
• Demonstrate strong situational awareness and effective de-escalation skills in sensitive service scenarios involving prominent clients.
• Collaborate effectively across teams, exhibiting a growth mindset and consistently operating beyond basic role expectations.