Customer Service Assistant | Full time | Remote | PH Based

What to Expect Salary / Rate: $7.00 USD per hour. Hours: Full-Time (40 hours per week). Schedule: US Business Hours (US Time Zone). Working Style: Dependable, detail-oriented frontline support. You will take full ownership of customer inquiries while adhering closely to operational processes. About the Role We are seeking a reliable, people-first Customer Service Assistant to serve as the frontline voice of a fast-growing e-commerce brand. This isn't a transactional "reply and move on" support position—you will genuinely own customer issues from initial contact through to full resolution, ensuring every customer feels heard, valued, and supported. If you are a process-driven CoWorqer who thrives in a structured environment, loves clear SOPs, and takes pride in delivering exceptional service with precision, this role was made for you. What You'll Be Doing Multichannel Inbound Support: Respond promptly to incoming emails and phone inquiries during US business hours with clear, professional, and empathetic communication. SOP Execution & Escalation: Execute established SOPs with high precision, accurately identifying and flagging complex edge cases to leadership before taking independent action. End-to-End Ticket Ownership: Track open support tickets through to final resolution, providing proactive updates to customers so they are never left wondering about their status. Process Documentation: Assist in updating operational SOPs and documentation as new customer scenarios and backend workflows emerge. What We're Looking For (Non-Negotiables) Frontline Support Excellence: Strong customer support background with proven ability to communicate professionally across written and phone channels. US Shift Availability: Able to consistently work full-time hours aligned with US time zones. Process-Driven Mindset: Exceptional attention to detail and respect for established SOPs, knowing exactly when to follow standard procedure and when to escalate. High-Ownership Mentality: Dependable and accountable, taking pride in resolving issues correctly the first time. Robust Home Office Infrastructure: Urban location with reliable utility access, a dedicated generator or uninterrupted power supply (UPS) capable of running a full shift, high-speed fiber internet, and a secondary backup internet connection.