Customer Service Consultant with German

Your responsibilities:

• Phone answering - to take orders from German speaking assistance companies who are based in Germany/Austria/Switzerland.
• Verification of feasibility by contacting the Avis rental stations, execute the reservation in internal systems and confirm the reservation/reservation number to the international assistance companies. In case of non-feasibility, feedback needs to be delivered to the international assistance companies within the agreed service levels and market standards.
• Order acceptance via phone from insurance companies, assistance/leasing companies and from damage network service providers. Followed by coordination with customers, car workshop & rental station. (e.g. clarify position of the rental vehicle, etc.).
• Order acceptance via E-Mail/Online systems from insurance companies, assistance/leasing companies and from damage network service providers. Followed by coordination with customers, car workshop & rental station. (e.g. clarify position of the rental vehicle, etc.).
• If necessary, repeated contact with the injured party to determine their mobility needs.
• Implementation of orders for all rental car areas of the replacement business, i.e. pre-runner, accident replacement car, inspection replacement.
• Correct and individual implementation of all agreed procedures with the customer (assistance, insurance, leasing).
• Localization of the usable stations using Google Maps or similar
• Registration of orders in the respective handling tools.

Requirements:

• Fluent in German (at least C1) and good in English (at least B1).
• Very good communication skills.
• User-lever Knowledge of MS Office.
• Organizational and analytical skills.
• Customer focused mind-set.
• Willingness to work shifts.
• Experience in customer services area will be a plus.

Our client offers:

• Attractive salary (employment contract).
• Hybrid working model.
• Language classes.
• Private medical care.
• Group Life Insurance.
• Onboarding and training for new employees.

· Friendly atmosphere.

• Possibility to develop in an international company.