Customer Service - Customer Service Collections

POSITION TITLE: Customer Service / Collections Specialist

DEPARTMENT: Customer Service

REPORTS TO: Customer Service - Collections Manager

LOCATION: 3355 Glendale Ave., Third Floor

RESPONSIBILITIES:

1) Uphold and maintain UTP’s standard of quality customer service.

2) Responsible for collection of patient accounts, insurance companies and third-party payers.

3) Assisting patients with questions of insurance claims.

4) Handles and resolves patient telephone, personal or written inquiries and documents each via account notes and/or patient file. Follows up with departments or other parties as warranted.

5) Respond to customer inquires with a professional positive attitude.

6) Monitors and follow up with patients, insurance companies and/or third party payers as required.

7) Troubleshooting billing problems/issues.

8) Files insurance claims and/or requests same to be done by appropriate department when applicable.

9) Set up monthly payment arrangements using the budget module.

10) Edits bad debt write-offs or collection agency adjustments as needed.

11) Documents on the account procedures taken to resolve patient inquiries.

12) Prioritize and work in large volume area.

13) Adheres to the workflow design established for department and meets all job performance standards.

14) Assists other staff members as needed or assigned.

15) Must be able to multi task, speak clearly and professionally over the telephone, navigate through different software applications.

16) Performs other duties as assigned.

QUALIFICATIONS:

> Two years collection, medical billing and customer service experience required.

> Proficient in typing/keyboarding.

> Experience filing insurance claims, Athena billing software experience helpful.

> Solid written and verbal communication skills.

> Demonstrated interpersonal skills to work with physicians, patients, and staff at all levels; must have the

Ability to relate to people in a manner to win confidence and establish rapport.

Posting Dates From: 11/1/18
to: 11/5/18