Customer Service Dispatcher

Job Title: Dispatcher

About the Company:

Our client specializes in providing appliance services, ensuring customer satisfaction through expert maintenance and repair solutions.

Job Description:

Our client is seeking a proactive and organized Dispatcher for their appliance services team. The ideal candidate will thrive in a fast-paced environment. You will be responsible for answering phone calls and scheduling technicians to attend appointments. This role requires comfort working through Zoom with the camera on for the entire shift.

Responsibilities of the role:

• Answer phone calls and provide customer support.

• Schedule technicians for appointments efficiently.

• Maintain organized records and scheduling systems.

• Communicate effectively with both customers and technicians.

Required Experience and Qualifications:

• Experience in a customer service or dispatch role.

• Proficiency in using scheduling software.

• Ability to work comfortably in a fast-paced environment.

• Strong organizational skills.

Preferred Skills:

• Experience in the appliance services industry.

• Familiarity with Zoom and other video conferencing tools.

Personality:

• Proactive and decisive.

• Comfortable with multitasking.

• Excellent communication skills.

Software & Tools:

• Zoom

• Scheduling software

English Level:

• C2

Schedule:

Shift 1: Monday - Saturday from 7am to 3pm EST

Shift 2: Sunday - Friday from 3pm to 11pm EST

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.