Customer Service Executive

The Customer Service Executive is responsible for providing a high level of customer service, managing up-to-date equipment data in Dynamics AX system, keeping all relevant documentations up-to-date. This role also entail monitoring customers’ monthly payment cycles and following up as necessary to ensure overdue payments are processed. Principal Accountabilities: • Upkeep of equipment rental movement (AX) records and procedures. • Troubleshoot AX system error (if applicable) • Ensure that all invoices are sent to customers on a timely manner after issuance of invoices. (ie: via email or courier) • Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done. • Send report or email to customers requesting for overdue or monthly PO outstanding. • Close follow-up with customers on overdue debts to achieve DSO target with close co-ordination with Finance Department. • Calculate partner commission monthly based on fleet movement • Issue monthly fleet movement report • Issue customer delivery order and customs documents for each delivery • Coordinate with base operations, commercial team, customer and logistic supplier on all incoming and outgoing deliveries • Liaise with Commercial Team on new customer set up and any other matters that may hinder billing cycle. • Customer liaison for receiving customer PO • Post all customer invoices on time in AX monthly. • Issuance of NCR to customers • Ensure all on-hired equipment have valid PO Qualifications and Experience: • Submit customer invoices on customer invoice portal (e.g. Ariba) monthly • Update and issue monthly customer statement of account • Check and ensure equipment certifications/documentations are accurate before equipment is delivered to the customer. • Diploma or certificate in business administration preferred but not essential. • At least 2-3 years of working experience in customer service. • Good communication skills in English both written and spoken. • Knowledge of MS Excel, MS Word required