Customer Service Executive (Remote)

Role Overview:

We are looking for a dependable and detail-oriented Remote Customer Service Executive to support a Singapore-based fibre-optic network engineering company with customer enquiries, service requests, maintenance scheduling, and project documentation.

This is a highly structured role involving case logging, scheduling, data entry, document preparation, and follow-ups with customers and our engineering team. The successful candidate must be comfortable performing repetitive tasks while maintaining a consistently high level of accuracy, patience, and professionalism.

Candidates with customer service or service coordination experience in IT, telecommunications, engineering, or facilities management will have a strong advantage.

*Comprehensive step-by-step training will be provided, including the technical basics of our network solutions. We are therefore looking for someone who takes their responsibilities seriously and is genuinely interested in building a stable, long-term working relationship.

Key Responsibilities:

• Act as the first point of contact for customer enquiries via email, phone, and website, and log every case.

• Log fault and service requests, and coordinate engineers' site visits and maintenance schedules with customers and building management.

• Follow up on open cases until they are resolved, and keep customers updated on progress.

• Prepare and send quotations, service reports, and maintenance contract renewal reminders.

• Maintain customer, site, and equipment warranty records in Excel/Google Sheets or the CRM.

• Handle enquiries, registrations, and scheduling for our GPON training and certification courses.

• Support the sales and project team with tender documents, purchase orders, and delivery tracking.

• Handle data entry, document review, and administrative tracking with high accuracy.

Requirements:

• Experience in customer service, service coordination, or sales support, ideally in IT, telecommunications, engineering, or facilities.

• Willing to learn technical terms (fibre optics, network equipment). No engineering background is needed.

• Familiarity with ticketing or CRM tools is a plus.

• Proficient in Microsoft Excel/Google Sheets, including regular data entry, tracking, and record maintenance.

• Excellent written and spoken English, with the ability to communicate clearly and professionally.

We are looking for someone who:

• Is highly meticulous, patient, and attentive to small details, particularly with case records and quotations.

• Is comfortable performing repetitive administrative tasks accurately and consistently.

• Is proactive and resourceful, and follows through on open cases without constant reminders.

• Is a fast learner who can understand structured processes and quickly grasp technical knowledge.

• Can research unfamiliar matters and resolve routine issues independently.

• Can manage urgent faults, multiple deadlines, and competing priorities calmly and effectively.

• Handles confidential customer and commercial information responsibly.

• Is receptive to feedback and committed to continuous learning and process improvement.

• Is interested in a stable, long-term working relationship.

Salary range: SGD 800/month (fully remote)

Working Hours: Monday to Friday, 9am - 6pm (Public Holidays will adhere based on Singapore's public holiday)