TS
Customer Service for Publishing and Educational Account - Work from home
- Hiring from
- Philippines
- Work type
- Remote
- Posted
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About The Opportunity
A dynamic outsourcing partner in the publishing and education technology sector, we deliver mission-critical customer support for global educational publishers, LMS platforms, and content providers. Our team ensures seamless onboarding, troubleshooting, and engagement for instructors, students, and administrators—supporting digital learning initiatives across continents with precision and empathy.
Role & Responsibilities
Resolve technical and billing issues related to digital textbooks, LMS access, subscription renewals, and content delivery.
Document customer interactions and resolutions in CRM systems with 100% accuracy for quality assurance and reporting.
Participate in daily huddles and weekly training to stay current on product updates, policy changes, and compliance standards.
Skills & Qualifications
Must-Have
1 year customer service experience
Experience with LMS platforms (Moodle, Canvas, Blackboard)
Familiarity with educational publishing workflows
Benefits & Culture Highlights
Comprehensive training and career ladder for advancement into team lead or quality assurance roles
Performance bonuses, health allowances, and paid time off
Skills: customer,microsoft office suite,customer service
A dynamic outsourcing partner in the publishing and education technology sector, we deliver mission-critical customer support for global educational publishers, LMS platforms, and content providers. Our team ensures seamless onboarding, troubleshooting, and engagement for instructors, students, and administrators—supporting digital learning initiatives across continents with precision and empathy.
Role & Responsibilities
Resolve technical and billing issues related to digital textbooks, LMS access, subscription renewals, and content delivery.
Document customer interactions and resolutions in CRM systems with 100% accuracy for quality assurance and reporting.
Participate in daily huddles and weekly training to stay current on product updates, policy changes, and compliance standards.
Skills & Qualifications
Must-Have
1 year customer service experience
Experience with LMS platforms (Moodle, Canvas, Blackboard)
Familiarity with educational publishing workflows
Benefits & Culture Highlights
Comprehensive training and career ladder for advancement into team lead or quality assurance roles
Performance bonuses, health allowances, and paid time off
Skills: customer,microsoft office suite,customer service
