Customer Service Internal Sales Representative

At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems, our advanced electronic sensors and automation components enable smooth and safe operations around the globe.

We take pride in fostering a supportive and collaborative workplace culture, where employees feel connected and valued - much like a close-knit family. As we continue to grow, we are excited to welcome a new team member for the following position:

Customer Service Internal Sales Representative

Customer Service Internal Sales Representative – Twinsburg, Ohio

Company: Pepperl + Fuchs, Inc

Type: Full Time - Hourly

Schedule: Hybrid (3 days in office and 2 days remote)

Benefits: Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO

We are an Equal Opportunity Employer

Pepperl+Fuchs is a global leader in industrial sensor technology and intrinsically safe explosion protection. We are currently seeking a motivated, customer-focused Internal Sales Representative to join our Twinsburg, Ohio team. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team. If you thrive in a fast-paced environment, enjoy building strong customer relationships, and want to grow your career with a global technology leader, we encourage you to apply.

Key Responsibilities

• Interact daily with customers via phone and email
• Take ownership of assigned territory and provide proactive customer support
• Manage territory accounts, including order entry, credits, and rebills
• Monitor open order reports and proactively resolve delays in the order-to-cash process
• Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team
• Attend customer calls and key account meetings focused on improving performance metrics
• Research and resolve customer discrepancies
• Upsell and cross-sell products to expand business opportunities
• Record new sales opportunities in Siebel (CRM)
• Participate in weekly shop floor meetings, product training, and sales improvement sessions
• Maintain accurate records and professional communication
• Cross-train team members and foster a collaborative, high-performance environment
• Perform additional responsibilities and special projects as assigned

Qualifications

• High School Diploma or equivalent
• Minimum of 5 years of customer service or sales experience
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Professional demeanor when interacting with customers and colleagues

Are you excited about this opportunity? We can’t wait to get to know you! Submit your application online — we’re looking forward to hearing from you!

Pepperl+Fuchs actively promotes diversity, equity, and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals, regardless of ethnicity, country of origin, gender, religion, sexual orientation, age, skin color, physical or mental abilities, social background, or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.

We kindly request that all applications be submitted exclusively via our online application form.

Partners in Thinking Ahead

With a spirit of innovation, entrepreneurial vision, and a firm belief in their abilities, Walter Pepperl and Ludwig Fuchs laid the foundation for today's Pepperl+Fuchs Group in 1945 with a small radio workshop in Mannheim. These values remain the cornerstone of our actions and success to this day.

What drives us? The ambition to always stay one step ahead, transforming visionary ideas into reality and actively shaping the future of automation. Today, the Pepperl+Fuchs Group operates in more than 80 countries and ranks among the world's leading companies in industrial sensor technology and explosion protection. Recognized as one of Germany's top 10 most significant medium-sized enterprises, our products and solutions serve a broad range of industries. Whether in renewable energy, the automotive sector, mechanical and plant engineering, the electronics industry, or process industries such as chemicals and pharmaceuticals—our innovations are at work everywhere.

To support our continued growth, we are seeking motivated talents whose skills and perspectives will enrich our teams and expand our horizons. Apprentices and dual students are equally welcome to join us in continuing the success story of Pepperl+Fuchs.