Customer Service & Logistics Coordinator (m/w/d)

KWS UK Ltd. is looking for a proactive and detailed-oriented candidate as a Customer Service & Logistics Coordinator (m/w/d) in Thriplow. In this role you will support the efficient delivery of UK seed sales and providing a high standard of service to customers. The position is responsible for accurate order processing and administration within SAP S/4HANA, coordinating deliveries and maintaining clear communication between customers, sales, production and external processors. The role requires a proactive, organised approach to managing enquiries, resolving issues and keeping orders moving, while taking ownership of daily tasks and contributing to improved accuracy, teamwork and operational efficiency. This job is full-time (35h/week), hybrid mode (40% remote) is possible.

Your Tasks:

• Process customer orders, amendments, invoices and credits accurately in SAP S/4HANA.
• Manage the shared orders inbox, ensuring all orders and enquiries are actioned.
• Provide timely customer updates on stock, orders, deliveries and issues.
• Liaise with Sales, Production, Multiplication and toll processors to coordinate fulfilment.
• Maintain accurate stock, order and delivery records, escalating risks promptly.
• Support trial and multiplication seed administration, samples and certification as required.
• Administer returns, rebates and credits in line with agreed procedures.
• Produce accurate sales-versus-budget and operational reports.
• Take ownership of tasks and contribute to efficient processes and teamwork.

Your Profile:

• Experience in customer service, logistics or sales administration;
• Confident Microsoft Office skills; SAP desirable;
• Ability to manage competing priorities and detailed transactions;
• Commercial awareness and willingness to learn;
• Licensed crop inspection and certification is a plus;
• Agricultural or seed knowledge advantageous;
• Driving licence is essential for external visits;
• Customer focus, accuracy and accountability;
• Strong written and verbal communication, organisation and prioritisation skills.

Our offer:

• Key focus on professional and personal development. “Make yourself grow”.

• 35 working hours weekly

• 30 days of annual leave plus bank holidays

• Highly competitive Pension Scheme with 16% Company contribution and 1.2% minimum employee contribution

• Life Assurance of three times annual salary

• Income Protection Plan at 75% of salary for long-term illness and disability for a period of three years

• Private Health Care Plan

• Profit Related Bonus Scheme, targeted at 10% of annual salary

• Membership of Lifestyles discount scheme

• Reduced diesel prices from the company’s fuel pump
  

Ready to join us?

If you’re excited to drive customer excellence and bring data-driven insights to life, we’d love to hear from you. Apply now with your CV and take the next step in your career with KWS UK Ltd.