Customer Service Manager

$60,000 - $70,000 a year About the Role: We’re looking for a Customer Service Manager to lead and inspire our support team, ensuring every customer interaction is positive, efficient, and effective. You’ll oversee daily operations, coach and develop team members, and collaborate across departments to improve customer satisfaction and retention. Key Responsibilities: Lead, mentor, and motivate a team of customer service representatives Monitor KPIs and service metrics, identifying opportunities for improvement Develop and implement customer service policies and best practices Handle escalated customer inquiries and resolve complex issues Collaborate with product and operations teams to improve the customer journey Provide regular reporting on team performance and customer feedback Qualifications: 3+ years of customer service management or supervisory experience Strong leadership, coaching, and conflict-resolution skills Excellent communication and interpersonal abilities Proven track record of improving customer satisfaction and efficiency Experience with CRM and support software (e.g., Zendesk, Salesforce, HubSpot) Why Join Us? Competitive salary and benefits Growth opportunities in a supportive, team-oriented culture A chance to make a real impact on the customer experience