Customer Service Manager

Customer Service Manager Hands-on Customer Service Manager leading and supporting the customer service team to ensure high-quality service delivery and smooth daily operations. Ideal for someone who thrives on problem-solving Job Title: Customer Service Manager Job Summary The Customer Service Manager is responsible for leading the customer service team to deliver exceptional support and ensure high levels of customer satisfaction. This role oversees daily operations, develops service policies, resolves escalated issues, and uses performance data to improve customer experience and team effectiveness. Key Responsibilities Manage, coach, and motivate the customer service team to meet performance and quality standards Develop and implement customer service policies, procedures, and best practices Handle complex or escalated customer complaints and ensure timely resolution Train new hires and provide ongoing coaching and performance feedback Collaborate with other departments to improve products, services, and customer experience Prepare reports on customer service performance and recommend improvements Ensure compliance with company policies and service standards Qualifications Bachelor’s degree in business, communications, or a related field (or equivalent experience) Proven experience in customer service, including supervisory or management experience Strong leadership, communication, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Proficiency with customer service software, CRM systems, and reporting tools Preferred Skills Experience with performance management and team development Strong conflict resolution and customer advocacy skills Data-driven mindset with the ability to analyze trends and metrics What We Offer An encouraging and open work environment where everyone’s contribution is valued A role where your work directly supports the success and growth of our U.S. operations Clear opportunities for professional growth and development Competitive employee benefits, including a motivating bonus program Meaningful work in a respected, reliable company known for long-term thinking and high-quality standards Flexible working arrangements based in Dallas A Message From Us Let me guess: you found this job interesting, but the company is completely unknown to you… so you were about to skip the application. Normally, that would be the smart move — but not this time. We’re building an absolutely killer concept, and this is going to be a massive business. People everywhere will know our name. And if you apply now, you’ll be among the very first employees. Your professional value skyrockets when you can say you helped build a market-dominating company from day one. And yes — we pay well from the start. We launched this concept in Northern Europe in January 2025 and we already employ 150 people. By 2026, we’ll be a unicorn. And those numbers are from small Northern European markets. Texas will be on an entirely different level. Apply now. Once everyone knows who we are, it will be too late. Locations Dallas Remote status Hybrid