Customer Service - Opportunity Management Specialist

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

Wij hebben twee open posities: beschikbaar voor 32 of 36 uur per week.

Wij zijn op zoek naar een proactieve en flexibele Opportunity Management Specialist om ons team te versterken. In deze functie ondersteun je de dagelijkse werkzaamheden in Nederland en België/Luxemburg. De functie vereist dat je regelmatig schakelt tussen verschillende taken. Operationele werkzaamheden en klantcommunicatie (telefonisch en per e-mail) staan centraal, waarbij je in een dynamische werkomgeving een hoge mate van nauwkeurigheid behoudt.

Belangrijkste verantwoordelijkheden:

• Dagelijks verwerken van pomp aanvragen, garantieformulieren, WeCare-registraties en andere verantwoordelijkheden

• Telefonisch contact, voornamelijk met mensen met diabetes, medisch speciaalzaken en zorgverleners

• Intern samenwerken met teams zoals Sales, Marketing, Customer Service en Product Support

• Binnenkomende verzoeken tijdig en nauwkeurig afhandelen

• Openstaande opportuniteiten actief monitoren en opvolgen om de voortgang van het verkoopproces te waarborgen

• Een hoog niveau van dienstverlening en klanttevredenheid waarborgen bij alle klantcontacten

Het profiel dat wij zoeken:

• Proactief en in staat om verantwoordelijkheid te nemen

• Voelt zich prettig in een dynamische werkomgeving

• Een echte teamspeler met een samenwerkingsgerichte instelling

• In staat om snel en gemakkelijk te schakelen tussen verschillende taken en prioriteiten

• Gestructureerd en oplossingsgericht

• In staat om dagelijkse operationele werkzaamheden te combineren met klantenservice

Vereiste vaardigheden en kwalificaties:

• Minimaal 3 jaar relevante werkervaring

• Goede mondelinge en schriftelijke vaardigheden in het Nederlands, Engels en Frans is een pré

• Sterke communicatieve vaardigheden, met name telefonisch, en het vermogen om empathie te tonen in het contact met klanten

• Een proactieve instelling en het vermogen om zich snel aan veranderingen aan te passen.

• Een teamgerichte houding, met een open en samenwerkingsgerichte instelling

Het salaris voor deze fulltime functie bedraagt € 32.000 - € 43.200 bruto per jaar, afhankelijk van ervaring en kwalificaties. Daarnaast biedt de functie 28 vakantiedagen per jaar op basis van een fulltime dienstverband.

Werkmodel:

Deze functie bestaat uit een hybride werkmodel, waarbij je twee dagen per week op kantoor in Heerlen werkt (dinsdag en woensdag).

Een assessment maakt deel uit van de sollicitatieprocedure.

We have two open positions: available for either 32 or 36 hours per week.

We are looking for a proactive and adaptable Opportunity Management Specialist to join our dynamic team. In this role, you will support daily operations across the Netherlands and Belgium/Luxembourg. The role requires frequent switching between tasks, handling both operational processing and customer communication (phone and email), while maintaining a high level of accuracy in a fast-paced environment. 

Key responsibilities:  

• Process daily pump orders, warranty forms and WeCare registrations 

• Handle phone-based communication mainly with people with diabetes, wholesalers and healthcare providers 

• Collaborate internally with teams such as Sales, Marketing, Customer Service, and Product Support

• Ensure timely and accurate handling of incoming different requests 

• Actively monitor and follow up on open opportunities to ensure sales progression 

• Ensure a high level of service quality and customer satisfaction in all interactions 

 

Profile we are looking for: 

• Proactive and able to take ownership 

• Comfortable in a dynamic environment 

• Strong team player with a collaborative mindset 

• Able to switch quickly and easily between tasks and priorities 

• Structured and solution-oriented 

• Able to combine daily operations with customer service 

 

Required Skills & Qualifications: 

• 3+ years relevant experience 

• Strong oral and written skills in Dutch; English and French is a plus  

• Strong communication skills, especially over the phone, with the ability to demonstrate empathy when interacting with customers

• Proactive mindset with the ability to adapt quickly to change  

• Team-oriented attitude with openness and collaborative spirit  

The salary range for this full-time position is €32,000 - €43,200 gross per year, depending on experience and qualifications. The position also offers 28 days of annual leave per year for full-time employees.

Working Model:

This role will be performed in a hybrid model, you will work two days per week in the Heerlen office (Tuesdays and Wednesdays).

 

An assessment will be part of the recruitment process. 

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

Who we are

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment.

What we do

We’re here to make better days possible for people with diabetes.

Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier.

What sets us apart

Our people-first priority.

At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need.

Our life-transforming technologies.

No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms.

Our focus on the future.

We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.

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