Customer Service & Planning Specialist Audit Services (m/f/d)

Ihre Rolle Coordinate and oversee audit planning, including alignment with all relevant stakeholders Support the Account Management team in developing and strengthening customer relationships Handle customer inquiries via phone and email Prepare and issue quotations Prepare certification documents Conduct customer satisfaction surveys Process customer complaints and contract cancellations Maintain and update data across various systems Ihr Profil Completed commercial vocational training, e.g. as a Freight Forwarding and Logistics Services Clerk, Industrial Clerk, or a career changer with relevant experience Confident and professional demeanor with strong communication skills in both digital and face-to-face interactions across various organizational levels A proactive, structured, and solution-oriented way of working, combined with a strong customer service mindset Proficiency in Microsoft Office applications Excellent German and very good English language skills