Customer Service Remote Agent Position

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level. The positions are primarily remote. Three days of ON-SITE training are required. There may be times when you are required to report to the office. Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey. Qualifications include: Great communication - clear speaking, focused listening, note taking, data entry, friendly personality Work ethic – Being on-time, following directions, available for overtime, shift bid flexibility Workplace availability – Desktop computer or equivalent, quiet, comfortable space. GCS provides a headset and log-in information. Cybersecurity training is required and offered by GCS during paid training. Paid Training classes are being filled now. Apply today. Attachments (1) POSITION DESCRIPTION - Customer Care Associate.pdf