Customer Service Representative

Prime Plastics, a VINMAR company, is looking for an English-French Speaking Customer Service Representative in Sindos. Vinmar is a global marketing and distribution company that brings value to the world’s leading producers and users of plastics and chemicals through the supply of best-in-class products and tailored business solutions. With over 45 years of experience and success, Vinmar has grown into one of the world’s largest plastics and chemicals marketing and distribution companies. The company has over 50 offices in more than 35 countries with sales in excess of 110 countries. We have a truly global commercial footprint while providing our customers and partners the local intimacy they require and value. At the core of our business is our strict adherence to international compliance standards and Vinmar’s business ethics and code of conduct policy. Due to our rapid growth and ambitious plans of expansion, we are looking for skillful and bright individual to join our team as a Customer Service Representative. (PLEASE, SEND YOUR CV IN ENGLISH) Purpose of Job: The Customer Service Representative interacts with customers on behalf of the company. They connect with customer to handle complaints, process orders and provide information. If the information received generated Sales Leads this is shared with the Sales Force with the goal of generating a sale. Key Activities: Customer Management Follows up on on-time resolution of Claims, within the agreed time frame of the procedure. Customer Relations: Build and maintain relationships with customer accounts with open and interactive communication. Make it easy and pleasant to do business with VCP. Main channel of communication with customers to update order status like Checking and changing delivery dates with customer Order Management Processing orders, forms, applications, and requests Checking order credit status and follow up with credit department keeping Account Managers informed. Administration & Accurate Record Keeping: Keep records of interactions with customers. CRM master data maintenance (changing names, delivery addresses, COA addresses, etc). Sending COA, technical data sheets and other supporting documents Team Player Keep clear and good collaboration between functions (Sales, GRSC, Credit Control) Knowledge and Expertise: Adaptability – Responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change. Customer Focus – Consistently responds to internal and external customer’s requests to properly identify and resolve concerns. Understands how their job impacts the work processes of others. Job Knowledge – Demonstrates a thorough knowledge of his/her key responsibilities and keeps abreast of trends and changes in the field. Decision Making & Judgement – Assess the importance, urgency and risk associated with each situation and takes actions which are timely and in the best interest of the company. Communications – Effectively presents and receives information both orally and in writing. Listens and gets clarification. Participates well in meetings. Team Player – Works cooperatively, interfaces effectively; gains confidence and trust of others; recognizes strengths and limitations of self and others; focuses on performance of others rather than personality.