Customer Service Representative

Location: Desk Designation: Hybrid Job Req ID: 2443 Type of Contract: Permanent Full-Time Mersen is a global expert in electrical specialties and advanced materials for high-tech industries. Present in 32 countries with 50 industrial sites and 24 R&D centres, Mersen develops custom solutions and supplies key products to meet the new technological challenges that will shape tomorrow's world. For more than 130 years, Mersen has been constantly innovating to support and satisfy its customers' needs with the same high standards. Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless other sectors, wherever technology is progressing, you will always find a bit of Mersen. Why Join Us? At Mersen, we will welcome you from the start. Your colleagues and supervisor will ensure that you quickly integrate into the team, feel comfortable, receive relevant knowledge and can quickly identify with the company. Moreover, we offer you: An open company culture: a collegial team spirit Shared values and ethics An empowering work environment, focused on excellence and innovation Support with training and accreditation courses Hybrid Schedule, work from home 2 days per week, 3 days per week in Newburyport Office Mission In this role you will be part of the customer service and sales team and relied upon to provide sales, marketing, product, and logistical support services for Mersen subsidiaries and for domestic distributors. Assist customers with any questions/issues including but not limited to price, availability, shipment information, quality concerns, account reconciliation, delivery concerns, etc. Provide production timing to our customers/representatives. Follow up to ensure commitments are fulfilled or customers are informed of reschedules Assist customers with shipment errors such as shortages or wrong goods shipped, to issue RMA’s when necessary and assist obtain credits when necessary Resolve / report any pricing issues. Releases order holds after all conditions have been satisfied Work collaboratively with Both Newburyport and Juarez CCU team to ensure group phone queues and group email box are addressed in a timely fashion Ensures all corporate policies and procedures regarding sales and order processing are being complied with Will report to the Newburyport office at least 3 days per week, may work from home 2 days per week. Required Skills 2-3 years of Customer Service experience High School Diploma or Equivalent Superior administration and organizational skills Ability to work well in a team environment A professional, positive, and enthusiastic attitude Sound grasp of technical requirements associated with a computerized Information/order processing systems and equipment Must be able to handle a heavy workload and to withstand pressure Excellent written and verbal communications skills including the ability to speak and write fluently in English The expected wage for this position is between $26 and $28 per hour and will be eligible for incentive pay. This range represents a good faith estimate for the position and actual compensation will be based on numerous factors including knowledge, location, skills, training and experience. Mersen will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The job titles do not mean the male variant but stand for the gender-neutral designation of the profession according to wikipedia. People are welcome regardless of gender, origin, sexual orientation, and religion.